ParisToVersailles.com Privacy Policy

Welcome to ParisToVersailles.com, the website operated by Hidden Gems (SAS), a registered French company (SIREN 822 223 962) based in France. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with us through our website, services, or third-party platforms. We are committed to creating memorable travel experiences while ensuring your data is handled with care, transparency, and integrity.

We collect personal data necessary to provide the services you book with us. This may include: Full name, Email address, Phone number, Mailing address, Nationality, Travel preferences, Payment details (processed via secure third-party platforms)

How do we collect your data ?
– Directly via our website and booking forms
– Email and phone inquiries
– Third-party platforms (e.g., TripAdvisor, Viator, Regiondo)

We may use online tracking technologies for advertising and analytics purposes, including:
– Google Analytics
– Meta/Facebook Pixel
– Google Ads
– Meta Ads
– Other remarketing platforms

These tools help us understand user behavior and optimize our services and advertising efforts.

We use the information we collect to:
– Process and confirm bookings
– Provide customer support
– Customize and enhance your travel experience
– Send marketing and promotional communications (if consent is given)
– Improve our website and services

We will not sell your personal information to any third party for money. We may share your information under certain circumstances with trusted partners and third parties that help us bring you the trips, experiences and services we offer. For example, we may disclose your personal information to third parties, such as hotels, restaurants, online travel agencies, guides and tour operators, for the following purposes:

Type	Purpose of the treatment	Legal basis of the treatment
Hotels and restaurants:	Booking accommodation and meals as required by the type of service you purchased.	Contract among user and Hidden Gems (SAS)
O.T.A. (Online Travel Agencies):	Booking accommodation and meals according to the type of service you have purchased in cases where it is not possible to directly contact hotels and restaurants to book.	Contract among user and Hidden Gems (SAS)
Guides and tour operators:	Tour Services, transportation or any related travel services required for your trip.	Contract among user and Hidden Gems (SAS)
Transportation Providers:	To arrange ground transportation, transfers, or any related travel services required for your trip.	Contract among user and Hidden Gems (SAS)

Additionally, we may disclose your personal information to third parties for external software services, to improve our operations. We use the following programs for the following uses:

Software	Final Usage
Stripe, PayPal:	Manage the payment phase of your bookings.
Brevo:	Automated management of marketing and transactional communication.
Regiondo:	Management of your support requests before, during, and after your trip.
Twilio:	Send and receive text and WhatsApp message and make and receive phone calls.
TrustPilot:	Collect customer reviews to enhance services.
Podium:	Send and receive text messages and make and receive phone calls.

Sensitive information (such as credit card numbers) is securely processed by our trusted payment partners, like PayPal or Stripe. We do not access, store, or retain any of this data.

We require our vendors and service providers to maintain the confidentiality of all information that we share with them and to use such information only in accordance with the obligations set forth in the agreements we have with them.

We process your data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. Legal bases include:
– Your consent
– Contractual necessity
– Legal obligations
– Legitimate interest (e.g., customer support, marketing with opt-out options)

Currently, we do not respond to Global Privacy Control (GPC) browser signals. You can learn more about GPC here: Global Privacy Control

We have never sold or transferred user data as part of a business sale. If this were to change in the future, you would be informed, and your data would be handled per this Privacy Policy.

To stop receiving marketing emails, you can click the “unsubscribe” link at the bottom of any email or contact us at privacy@paristoversailles.com.

We implement reasonable physical, electronic, and administrative safeguards to protect your personal data. While no system can guarantee complete security, we strive to protect your information. In case of a data breach, we will notify affected users within 30 days.

Our website and social media may include links to third-party sites with different privacy practices. We encourage you to review their privacy policies, as we are not responsible for the practices of other websites.

We comply with the GDPR and other applicable data privacy regulations. If required by law, we may disclose your information to authorities.

Our services are not intended for children under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us data, please contact us at privacy@paristoversailles.com, and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. Significant changes will be communicated via email or a notice on our website.

We use Google Analytics view trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. No information collected is linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

You have the right to:
– Access the data we hold about you
– Request corrections or deletions
– Withdraw consent
– Object to or restrict processing

To exercise your rights, contact us at: privacy@paristoversailles.com

These rights apply equally to individuals in the EU and the USA.

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit https://www.aboutcookies.org for detailed guidance. The list below describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
These cookies:
– Enable core site functionality
– Analyze site usage (e.g., via Google Analytics)
– Serve targeted ads (e.g., via Meta Ads)
You can manage your cookie preferences through your browser settings. By using our website, you agree to our use of cookies.

Contact Us If you have any questions or concerns regarding this Privacy Policy, please contact us at: privacy@paristoversailles.com

FIRST PARTY COOKIES

Google Analytics: We use Google Analytics to collect information about visitor behavior on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at https://www.google.com/intl/en_uk/analytics/privacyoverview.html

XChange: Our websites runs the XChange CMS and cookies are used to store basic data on your interactions with XChange, and whether you have logged into XChange. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionalities on the site will be broken. You can find out more about session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

THIRD PARTY COOKIES

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Instagram, LinkedIn, Twitter, Facebook, Google+ and Pinterest In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.