DO OUR GUIDES SPEAK ENGLISH?
Yes, of course we do! We are all fluent in English AND French. All our guides are graduated, licensed and authorized to speak in any Museums in Paris. (Because anyone is not authorized to offer guided tours in Paris: a special diploma is required… which make our guides more knowledgeable…).
WHAT IS YOUR CANCELLATION POLICY?
We understand that unexpected events can change your travel plans; In the same time, in order to get the best tickets with a direct entrance in the Palace of Versailles, we must book your tickets in advance. According to the terms and conditions between the professional touristic Agency and the Palace of Versailles, no refunds (of the tickets) are given.
The following cancellation conditions apply:
Up to 4 weeks: 25 % of the price of the tour is non refundable.
28 to 10 days: 50 % of the price of the tour is non refundable.
9 to 1 day: 100 % of the price of the tour is non refundable.
No-show: 100 % of the price of the tour is non refundable.
WHAT MAY HAPPEN IF I ARRIVE LATE FOR MY TOUR?
Please also note that our meeting times are absolute and that if you are late and miss the Meeting Time on your reservation we might not be able to enter in the Palace of Versailles with a direct access. (which means that you may need to queue for hours and pay extra tickets to get inside – which involves also extra cost)
Each reservations done to the Palace by ourselves is for an exact date and hour. It is not possible to make another way.
Thousands of visitors are coming to Versailles every days and the administration of the Palace can’t accept visitors who are late.
That is why it is very important that you arrive on time if you intend to take our tours! Please plan your travel to our meeting points the day before your tour. If you arrive late and can not enter in the palace, we will not be able to reimburse you.
ARE OUR TOURS REALLY FULLY PRIVATE?
Yes! All our tours are private and customized to you. You benefit from a well trained guide and his driver who will meet you and your family at your location in Paris.
WHERE DO THE TOURS START?
All of our Versailles tours start to your hotel or apartment in Paris. If you wish to start at another location, it is possible if you ask us before booking. An extra may apply if you wish to start the tour outside Paris.(at the airport for example)
WHERE DO THE TOURS END?
All of our Versailles tours end to your hotel in Paris. If you wish another destination, it is possible if you ask us before booking. An extra may apply if you wish to end the tour outside Paris.
ARE RESERVATIONS REQUIRED?
Yes, due to the purposefully small size of all of our groups, reservations are required for all of our tours and activities. Moreover we must book in advance to make sure to have tickets with a direct entrance to the Palace. The Palace may be full booked 2 weeks in advance between April to October. Moreover our guides can be booked one or even sometimes 2 months in advance. that’s why, we always advice you to book as soon as you know that you wish to visit Versailles with us.